Privacy Statement
Privacy Statement Luxaloo
Last updated: April 2026
Company details:
- Luxaloo
- Chamber of Commerce (KVK): 99895684
- Address: Parkweg 165, 7545 MV Enschede, Netherlands
- Email: support@luxaloo.com
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1. Introduction
Luxaloo respects the privacy of all users of its webshop and ensures that personal information is treated confidentially.
This privacy statement applies to all personal data we process in the context of our webshop.
2. What data do we collect?
We process the following personal data:
• First and last name
• Address details
• Email address
• Phone number (if provided)
• Payment details
• IP address
• Order history
• Any account details
3. Purposes of processing
We process personal data for the following purposes:
• Processing and shipping orders
• Customer service and communication
• Payment processing
• Fraud prevention
• Improving the webshop
• Marketing (only with consent where required)
4. Legal basis
We process personal data based on:
• Performance of the agreement
• Legal obligations
• Legitimate interest (such as fraud prevention and security)
• Consent (e.g., for marketing cookies or newsletters)
5. Sharing data with third parties
We only share data with third parties when necessary, such as:
• Payment providers (e.g., Klarna, iDEAL, PayPal)
• Shipping services (e.g., PostNL, DHL)
• IT and hosting services (e.g., Shopify)
Data processing agreements have been concluded with these parties where necessary.
6. Retention periods
We do not retain personal data longer than necessary:
• Order data: 7 years (tax liability)
• Customer accounts: as long as active
• Marketing data: until consent is withdrawn
7. Your rights
You have the right to:
• Access your data
• Have data corrected
• Have data deleted
• Restrict processing
• Object to processing
• Transfer data (data portability)
Requests can be submitted via: support@luxaloo.com
8. Security
We take appropriate technical and organizational measures to protect your data against loss or misuse.
9. Cookies
Please see our cookie policy below for more information.
10. Complaints
You have the right to lodge a complaint with the Dutch Data Protection Authority via: https://autoriteitpersoonsgegevens.nl
11. Changes
Luxaloo reserves the right to amend this privacy statement. The most current version will always be available on the website.