Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.

You can contact us through our contact page! We will be happy to assist you.

Yes, all items listed in the webshop are available for immediate delivery. If an item is unexpectedly unavailable, you will be notified and will receive a refund.

Luxaloo sells both new and pre-owned brand-name clothing. This is always clearly stated in the product description.

All orders are carefully packed and shipped by registered mail with Track & Trace.

Orders are usually shipped the next business day.

Delivery times are indicative:

• Netherlands & Germany: 1–2 business days
  
• Europe Zone 1: 2–3 working days
  
• Europe Zone 2: 3–5 working days
  
• Outside Europe: 6–10 working days
  

During holidays or vacation periods, delivery may take longer.

• Netherlands & Germany: €10
  
• Europe Zone 1: €15
  
• Europe Zone 2: €25
  
• Outside Europe: €30
  

Any import and customs charges are always the buyer's responsibility, especially when shipping outside the EU.

Yes, you have a 14-day right of withdrawal from the day of receipt, provided the return conditions are met.

Returns are not possible for:

• Worn or used items
  
• Items with removed or damaged labels/seals
  
• Personalized or customized items
  
• Second-hand items with correctly described signs of use
  

The article must:

• In the exact same condition as when received
  
• Unused and unwashed
  
• Complete with original labels, accessories and packaging
  
• Free from odors (such as perfume or smoke)
  

Please contact us in advance via:

• Email: support@luxaloo.com
  
• WhatsApp: +49 151 61455531
  

Returns without prior notification will not be accepted.

Return costs are the buyer's responsibility, unless the product is defective or incorrectly delivered.

After receiving and inspecting your return, it will usually be processed within 48 hours. You will receive a confirmation email.

Payment is made exclusively in advance via the payment methods offered in the webshop.

Yes, all prices are final prices and include VAT.

Yes, all pre-owned luxury items are carefully checked for authenticity before being offered.

Yes, minor signs of wear are possible and are always clearly stated in advance in the product description.

The photos are as accurate as possible, but slight differences may occur.

• New articles: legal warranty
  
• Second-hand items: no guarantee
  

Normal signs of use are not covered by the warranty.

• Wear and tear from normal use
• Damage due to improper use or maintenance
• Damage occurring after delivery

We process personal data solely in accordance with the GDPR. More information can be found in our privacy statement.

Only if this is necessary for the execution of your order or is legally required.

Luxaloo is located in Gronau, Germany.

• Email: support@luxaloo.com
• WhatsApp: +49 151 61455531

German law applies to all agreements.